Painting for a Markham Customer.

This blog is about painting in Markham, at Susan’s and  Michael’s home. We will talk about their customer experience through Susan’s comments and her testimonials. We will get to meet Harley and his sidekick Rio (their pet parrots). Harley and Rio are the central characters every time we visit or talk about this lovely home.

A little bit about Customer Service

Customer service is not about the contractors and the paint job. It is about the customer and what they think about having you inside their home. Walls and doors can look spectacular with paint, but it’s still a paint job. Service is about producing a real and pleasant customer experience. These days the consumer has different ways of sharing their experiences. Online reviews is one place to see customer comments. The problem with online reviews is that people now distrust them as being fake. Ecopainting keeps records of all handwritten and signed customer testimonials.

Let’s meet Harley, the pet parrot

Susan and Michael live in the Unionville area of Markham. They live with their pets Harley and Rio. The moment you walk in you can’t miss who is at the epicenter of this home is, it’s Harley. His presence was evident since the first estimate  & continued right through our paint jobs later.

Karon our estimator said about Harley. “Harley didn’t like the landscapers outside because they were loud. He didn’t mind the painters working inside the house, you would think we enjoyed the company. He would look at you, swaying from side to side…like he was dancing! While painting in the family room, you would hear a frequent “hello” from the kitchen next door. If you were having a conversation, you might hear “really?” when Harley was listening. It actually sounded like a legitimate question!”

First we painted the main living areas in shades of creams and greens and yellows. We used Natura eggshell and Aura Bath & Spa paints from Benjamin Moore. A few weeks later, the new hardwood floors complimented the colours beautifully.

Susan’s comments: “Karon, I remember you asking me whether I liked the family room colour. My reply was that I’d wait and see after we installed the wood. That was when it would all come together. Well, the wood has is in (and the furniture recovered). I thought I’d share these pics with you and turn the tables: what do you think? I love it. The yellow gold walls, the fabric and new furniture colour, the wood floors. It all comes together now. Thank you for all your help. I hope to see you again when we redo the kitchen!”

We went back to Markham to paint the new kitchen and Susan was again delighted:

“Wonderful – What a difference professionals make to a reno project. From suggesting complimentary colours for the whole house to delivery of proposed results.  The whole effect is one of warmth, unity, and elegance. Complete thanks to Karon and her team!”

When it was time to paint the exterior, there was no doubt who the contractor would be. Earning the trust of a few good customers can keep a painting company busy with repeat work and word of mouth alone. In April 2011 we painted the windows doors and door frames. Lennox and Rachel are the painters pictured here.

In 2014 back painting the home again

It was 2014 and time to paint for one of our favourite customers again. They upgraded their windows and the front door. This time we primed and prepped the new wood and applied two coats of Para Paints semi-gloss. The crew was Aziz and Alex but the results the quality of work and service was the same. Alex got to meet Harley and his sidekick parrot for the first time. Susan was not present during the work but she was equally impressed:

“Hi Karon, I’m sorry I missed you during the ‘painting season’. I suffer from the pains of working downtown and the traffic. Michael kept me well informed and I’m grateful you could conclude before Christmas. I just wanted to tell you that I love (love!) the colours you and I chose for our house a few years back. Even the living room looks great. Your choice it was (I was hesitant) and you were right. It’s perfect. As usual, your painters did a great job. Better than Michael and I could do on those windowsills – many thanks. He made such a fuss when they were here and you know how noisy he can be first hand!”

Update: In 2015 we completed another project for Michael and Susan. We cleaned and restained their backyard deck. This job deserves a full project description of it’s own. I hope to write a blog (with many pictures) about painting and staining decks in the GTA.
In January of 2017, Alex went back for yet another paint job. She painted their interior oak railing in bright white.  

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